Complaints Procedure
At our practice, we strive to provide the best possible service to all our patients. However, we understand that sometimes things may not go as expected, and you might feel that you have a genuine cause for complaint. If this happens, we are committed to resolving the issue as quickly and amicably as possible.
How to Submit a Complaint
To pursue a complaint, please submit your complaint in writing to the Practice Manager at reception.pontprennau@wales.nhs.uk, clearly marking the subject as "Complaint."
Further Information
For more information regarding our complaints procedure, please refer to our Complaints leaflet, available in both English and Welsh. Copies can be obtained via the links below or by asking for a printed copy at reception.
Complaints Leaflet - English Version
Complaints Leaflet - Welsh Version