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We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Further Information
For more information regarding our complaints procedure, please refer to our Complaints leaflet, available in both English and Welsh.
Putting Things Right - Raising A Concern
The NHS in Wales aims to provide the very best care and treatment. Your feedback, good or bad, is important to help improve our services.
If you have a concern about your care or treatment, please talk to a member of staff as soon as possible. If you wish to make a complaint about the practice please do so in writing or via email. You can also pick up a 'Putting Things Right' leaflet or speak to a member of the concerns team or practice.
What will the concerns team or practice do?
They will:
» Listen to your concerns to try to resolve them as quickly as possible.
» Look into your concerns and speak to the staff involved in your care or treatment.
» Put you in contact with the right person to help you.
» Let you know what they have found and what they are going to do about it.
*Please tell the concerns team or practice if you need information or communication in a different format such as large print, Braille or audio.
Cardiff and Vale Health Board
Tel: 02921 836318
Email: concerns@wales.nhs.uk
Write to: Chief Executive, Cardiff and Vale University Health Board, Maes y Coed Road, Cardiff, CF14 4HH
A complaint can be made verbally or in writing. A complaints form is available from reception. Additionally, you can complain via email to reception.pontprennau@wales.nhs.uk
What if you are still not happy?
If you are not happy with the health board’s response, you can contact the Public Services Ombudsman for Wales.
Tel: 0300 790 0203
Address: 1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ
At Pontprennau Medical Centre, we are committed to providing the highest quality of care to our patients. To help us understand your experience and improve our services, we invite you to participate in a brief survey.
Your feedback is incredibly valuable to us and will take only a few minutes of your time. By sharing your thoughts and experiences, you can help us better serve you and other patients in the future.
To participate, please click on the following link: https://forms.office.com/e/eCjaGGA8Kz
Your responses will be kept confidential, and your participation is completely voluntary.
Thank you for your time and feedback. We look forward to hearing from you.